Terms & Conditions

Here at Walworth Appliances we are committed to offering hassle free value for money domestic appliance purchases and delivery. We’re reasonable people who love what we do; we want to provide THE best service possible. It is necessary for the print below to be listed however...

Purchases

We sell and deliver domestic appliances, it’s what we’re good at. All products can be bought online at www.walworthappliances.co.uk but if you have any issues or questions or feel unsure about anything at all just pick up the phone and order with a human being. Please check the appliance that you are buying for sizes and specification to ensure that you are ordering the most appropriate piece of equipment for your home. Again, if you have questions; just call. Our website is fully accredited with all of the necessary safeguards for your payment details with our payment system being run by PaymentSense, your privacy and security when purchasing is our top priority.

Delivery

Once you have found your perfect appliance you will need it delivered! This will be passed onto our expert delivery team who will give you a specific delivery day at your time of order, unless you have ordered an item that is not in stock; in this unlikely event you will be notified immediately by a phone call. We deliver to most areas in the South of England and Wales 3 times per week. Please view our delivery map* to ensure your area is covered by us. Not in our delivery map? Don’t worry! Just call 01264 367 708 and ask a member of staff to advise on your area. Just because you are not on our regular service doesn’t mean we cannot assist you. Delivery to our selected delivery areas is FREE. FREE delivery is classed as a standard one man delivery with tail lift. If we ordered an appliance we would want it taken inside, so we do. We do not unpack position or install however. Need a 2 man delivery? Please give us a call. We can add a second man to our delivery team at a small charge. We will ask at the point of order if you have a special or specific instructions, please help us to help you by giving us honest and accurate information. If we cannot get the unit to the desired location, we will leave in an appropriate and safe position for you and our driver. To summarise, standard delivery is free, additional requirements may cost extra. We will never charge you without notifying you first.

Damages

All deliveries must be signed for. Please ensure you check the appliance thoroughly prior to signing for it. Again help us to help you. In the highly unlikely event of a product being damaged we ask that you refuse the unit if you are unhappy with the state it has arrived in. We are reasonable people and accept that often there may not be the time or it may not be appropriate to thoroughly check the packaging and unit inside at the point of delivery, if this is the case we simply ask that you notify us within 24 hours with photographic evidence. If you require a product collected due to damage outside of the 24 hour period we will obviously try and help; collections may be subject to a charge however. Damage allowances are sometimes available if the correct procedures have been followed. If you are ever unsure, please call. None of the above affects your statutory rights.

Delivery Schedule

We have set delivery days for each post code that we deliver to. You can use our handy post code checker on our check out page to get a delivery date for your area, or just give us a call and ask. Please note; if you have requested a 2 man delivery your appliance order may be delayed to the second available delivery date for your area.

Back Orders

If your order is not in stock we will contact you right away for further instructions.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. Payment Security Payment security when shopping online is of the upmost importance to us. We want our customers to feel safe and secure which is why your payment is processed through a SSL certified payment portal. We will ensure that your payment details match with your address, if we feel that any information is incorrect or our payment system flags up an issue with your payment we will notify you immediately and ask for a BACS payment, please ensure you provide us with the correct information so not to delay your order. Please do not feel offended if we question any payment anomalies, we are trying to keep you safe!

Guarantee

We sell every product with a full guarantee set by the manufacturers. This could be anywhere between a one year and a 5 year warranty. We ensure that every product on our website has the labour warranty displayed. If you are unsure of the warranty please call. The manufacturer offers the in warranty support and are responsible for providing after sales support, if however you are ever unsure or unhappy with the service you receive we are always more than happy to support you.

We currently do not offer extended warranties.

It is the customer's responsibility to check at the time of order that your premises have the correct connections for the appliance you have ordered. Electricity supplies, water and waste pipe supplies must be appropriate for a standard UK appliance. If you have any questions about installation then please call. We accept no responsibility to replace an incorrectly ordered item because it cannot be installed. Returns for incorrect orders may incur a re-stocking charge. The warranties are for the products only and Walworth Appliances are not responsible for any losses which may have been incurred as a result of a failing appliance, e.g. the loss of food if a freezer should fail. Please be aware that goods delivered to areas outside of the UK mainland may not be covered by the full extent of the standard warranties noted online. Please call for details.

Contact Us & Opening Hours

We are a website but we want to make sure you can contact us easily and if needed; talk to a human being. We are available by phone on: 01264 367 708, six days a week, Monday to Friday 9am until 5pm and Saturday 9am until 3pm. Out of hours? Just email sales@walworthappliances.co.uk and one of our members of staff will come back to you ASAP.

Privacy Policy

We take your privacy very seriously and will never supply a 3rd party with your details. We will use your details to complete your order that’s it. All information is collected lawfully and complies with the data protection act 1988. We will occasionally run a special offer and contact you via post or email; you will have the option to opt out of this by contacting us easily.

Returns Policy

Walworth Appliances will accept returns up to 14 days after your date of purchase. If you have decided that you no longer want the item, it is not appropriate for use or have simply had a change in plans or circumstances we are happy to help. We understand that the unit will be out of its original packaging potentially, we ask that you re-package the product as best as you can prior to us collecting or let us know in advance if this cannot be done so we are able to send a driver with appropriate packaging to prevent any damage. If you have installed the product, whether it has been used or not, our ability to re-sell this product will be affected. If this is the case we may only be able to make a partial refund to you so we can cover the costs we may incur. If you wish to return a product that is 15 days from the date of purchase or older then we will take into account each individual situation to make a judgement. We are under no obligation to accept any return of a product over 14 days old. Specially ordered products are not able to be returned. The refund process will be undertaken once we have received a returned product to our premises and assessed. A refund may take up to 14 days. As already touched upon, it is the customer’s responsibility to ensure the goods ordered are suitable for the purpose it is wished to be used for. Customers are responsible for ensuring that the product ordered will fit through doorways into their property, failure to do so may result in the customer being required to pay an abortive delivery charge. Please note sizes and descriptions are given as accurately as possible although no liability is held against us for incorrect information given.

Cancellations

If you wish to cancel an order we will require this by written form via email, fax or in writing, verbal cancellations are only available at the customer’s and are the responsibility of the customer. We will make all refunds within 14 days upon being provided with the correct card details that the order was originally placed on.

Faulty Products

All goods must be checked for damage on delivery. Once signed for, any fault with the goods becomes the responsibility of the customer, and goods damaged at the time of delivery cannot always be exchanged. Sometimes products will develop a fault, they are machines at the end of the day and sometimes one slips through the net. We ask that you allow us to assess the unit and run through some troubleshooting, we can normally diagnose the severity of the fault over the phone. Products under 28 days that are faulty will be replaced. Normally it is quicker to have a manufacturer engineer attend; we find a large percentage of issues can be fixed on site. If no fault is found or the machine has not been installed correctly an engineer call out charge may be issued and this is payable by the customer. Most issues can be sorted out free of charge with some simple communication. Walworth Appliances will not be held responsible for damages to property as a result of faulty manufacturers' products, or, and loss of earnings while products are repaired under warranty. If the goods are faulty, incorrect, or damaged when checked on delivery, we will collect the goods from you and fully refund the price you paid for the goods, or in turn swap over the appliance for you, whichever you prefer. Registered at Company's House 9815243 Centurion House, Central Way Andover, SP10 5AN